FAQ

 
 

 

Do you charge Call Out Fee?

We do NOT charge a call out fee. We will give you a price for the job when we see it. 

Are you Gas Safe registered?

We are gas Safe Registered. 

Will I be informed of all costs beforehand? What happens if an unexpected issue arises?

You will get a detailed work description with a full breakdown of parts and labour. If we fail to oversee a problem that could have been mentioned before the works start, we will cover all the costs.

Do the works have a guarantee?

All our work is covered by a full 12-month guarantee. This covers our own labour and craftsmanship, while all the products we supply and materials we use are covered by full manufacturers' warrantees. If you have a complaint with a manufacturer, or unresolved issues, we will help you to settle these wherever possible.
Customer satisfaction and goodwill is hugely important to us, and the majority of our work comes to us through recommendations. So, we are committed to providing exceptional service and standards of workmanship.
In the extremely unlikely event that defects arise from faulty craftsmanship, installation or repair work, we will rectify these issues as a priority, and free-of-charge should they fall within the first 12 months.

What areas do you cover?

We cover Havering and surrounding areas like Hornchurch, Upminster, Elm Park, Ockendon, Romford, Dagenham, Rainham, Purfleet, Grays

If you live close to these areas give us a ring maybe we are in the area and we can serve you. 

Why do I need a boiler service?

You can ensure the safe operation of your boiler. We can improve the efficiency of your boiler, so you can potentially save money on your bills.

Boiler servicing can help you avoid the expense that can be incurred when you experience a breakdown, as we can advise you on the work that needs doing, potentially avoiding other costs.

Also, having your regular services done is needed to keep the warranty of your boiler.

I have a leaky tap that’s in need of repair, but I just don’t have time to tackle it. This is just a minor issue that can wait, right?

Actually, fixing a leaky faucet and other common plumbing repairs should be done as soon as possible, no matter how minor they may seem. Delaying plumbing repairs can turn into a more serious situation down the road, which can end up costing more money and causing significant damage to your fixtures and your home.

What are some of the consequences of delaying plumbing repairs?

Water is a significant monthly expense, especially when you lose it due to leaks. A single leak can add up to 10,000 gallons of water wasted per year. You are not only paying for the water you use, but you are continuing to pay for all of the water that is getting wasted.

Regardless of where a leak is located, small plumbing leaks can turn into larger ones and potentially cause flooding in your home. Of course, flooding can ruin walls, flooring, furniture and personal belongings, so it’s best not to delay any type of repair.

If a leak occurs around the sink, toilet or tub, the moisture from the leak could produce mould and mildew, which can rot the woodwork in your home. Mould and mildew can also cause health problems, especially respiratory illnesses. Mould grows very quickly, so it must be dealt with right away if found inside your home.

Other plumbing problems, like a leak around the toilet seal or a leaky sewer pipe that allows tree roots to enter and clog it, may cause a backed-up sewer line, which could expose you and your family to raw sewage inside your home. So even minor leaks could have a long-term effect on your health if not taken care of immediately.

The best way to prevent plumbing problems from causing widespread damage to your home is to call us for plumbing service right away.

 

My boiler pressure keeps going up. Any idea what that could be?

There are a couple of reasons why the pressure on the boiler is going up. The filling loop is letting by and needs to be changed or the expansion vessel doesn't do its job properly. You can give us a ring to arrange a free check and we can sort out the problem in no time with minimal disruption.